{"id":1607,"date":"2021-01-21T20:21:29","date_gmt":"2021-01-21T20:21:29","guid":{"rendered":"https:\/\/td365.com\/?page_id=1607"},"modified":"2023-05-16T10:58:32","modified_gmt":"2023-05-16T09:58:32","slug":"privacy-policy-2","status":"publish","type":"page","link":"https:\/\/td365.com\/en-gb\/privacy-policy-2\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<div class=\"row align-items-center top-pattern-wrap\">\n\t<div class=\"top-pattern\" style=\"width: 25%;\">\n\t\t<img decoding=\"async\" src=\"https:\/\/td365.com\/en-gb\/wp-content\/themes\/trade-direct-365\/images\/about\/top-pattern.png\" width=\"100%\">\n\t<\/div>\n\t<div class=\"col-12 col-md-8 col-xl-7 col-xxl-8 offset-xl-1 padding-v-30 fade-left\">\n\t\t<h1>Privacy Policy\n<\/h1>\n\t\t<h4>Who Are We?\n<\/h4>\n\t\t<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">This policy describes who we are, why we need to collect your information and how we will use it. It will also tell you who we share your information with and how we use data to improve the products and services we provide to you.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We thank you for the trust you place in us when you visit our sites or utilise our products or services, and we take our responsibility to protect your information seriously.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cWe\u201d, \u201cUs\u201d or \u201cOur\u201d in this policy refers to Trade Nation and our regulated related entities, who enable us to operate a 24-hour business from Monday to Friday, consisting of the following companies:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">TD365.com and Trade Nation are the trading names of Trade Nation Ltd, which is a company registered in The Bahamas under registration Number 203493 B, and is authorised and regulated by the Securities Commission of the Bahamas, under the license number SIA-F216.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">TD365.com and Trade Nation are trading names of Trade Nation Financial UK Ltd, a financial services company registered in the UK under company number 07073413, authorised and regulated by the Financial Conduct Authority under firm reference number 525164.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">We apply the same data privacy standards to protect and secure your personal data wherever we provide online trading products or services to you, and act as individual data controllers of your personal information in relation to specific services or products we provide.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Any reference to \u201cyou\u201d or \u201cyour\u201d in this policy is a reference to any of our clients, potential clients or people visiting our websites as the context requires unless otherwise stated.<\/span><\/p>\n<p><b>What Personal Information Do We collect?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">As part of providing our products and services to you, we are required by law to execute Know Your Customer (KYC) checks in order to verify your identity before we set you up as a client and we use those details to effectively manage your account with us to ensure that you get the best possible service.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you are an actual or potential client, we may collect the following types of information about you depending on your stage in the customer journey:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">identity data including title, first name, last name, date of birth, gender, account number or similar identifier;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">contact data including billing address, residential address, email address and telephone number;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">information about your source of income and wealth including details \u00a0 about your assets and liabilities, account balances, trading statements, tax and financial statements, government-issued documentation, employment and profession details;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">technical data including application software, internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our websites or applications;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">financial data including user ID tokens from payment service providers, bank account details and payment card details;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">profile data including your username and password, trading performance, transaction data, notes, your interests, preferences, customer feedback, survey responses, internet chats and telephone recordings;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">usage data including information about how you use our website, products and services; and<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">marketing and communications data including your preferences in receiving marketing from us and our third parties and your communication preferences.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">We obtain this information in a number of ways through your use of our services or other dealings with us including through any of our websites, account opening applications, contact forms, telephone, internet chat systems, our demo sign up forms, webinar sign up forms and information provided in the course of ongoing client service correspondence. We may also collect information about you from third parties either through customer due diligence providers, sanctions screening providers, credit reference agencies, publicly available sources or screened third party data lists.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We also keep records of your trading behaviour, including a record of:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">suspicious transactions and orders;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">your preference for certain types of products and services;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">your financial transactions, the products you trade with us and their performance;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">historical data about the trades and investments you have made including the amount invested.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">We will use your personal information to provide you with products and services, or information about our products and services, and continuously review your ongoing needs once you open an account with us or subscribe to information resources on our sites or applications (e.g. blogs, newsletters etc.).<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We also collect, use and share statistical or demographic data for many purposes (\u201cAggregated Data\u201d). Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. Where we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with the law and this privacy policy.<\/span><\/p>\n<p><b>Visiting our Websites and Cookies<\/b><\/p>\n<p><span style=\"font-weight: 400;\">We use cookies, which are small pieces of text stored on your computer or device when you visit our websites or use our apps. Cookies help us collect standard log information in order to monitor customer traffic patterns, identify the number of visitors to areas of our site, understand how to improve our website, provide you with a more relevant and effective experience, including presenting web pages according to your needs or preferences. The information we collect is usually anonymous, i.e. does not contain personally identifiable information.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For further information about cookies and how we use cookies, please refer to the <\/span><span style=\"font-weight: 400;\">cookie notice <\/span><span style=\"font-weight: 400;\">on our website (which is deemed to form part of this privacy policy).<\/span><\/p>\n<p><b>How and Why We Use Your Personal Information<\/b><\/p>\n<p><span style=\"font-weight: 400;\">We only use your personal information if we have a legal reason for doing so, such as:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">to comply with our legal and regulatory obligations;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">for the performance of our contract with you or to take steps at your request before entering into a contract;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">for our legitimate interests or those of a third party; or<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">where you have given consent.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The table below explains what we use your personal information for and our reasons for doing so:<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>What We Use Your Personal Information For<\/b><\/td>\n<td><b>Our Reasons<\/b><\/td>\n<\/tr>\n<tr>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">To provide products, services and support to you.<\/span><\/li>\n<\/ul>\n<\/td>\n<td><span style=\"font-weight: 400;\">For the performance of our contract with you or to take steps at your request before<\/span><\/p>\n<p><span style=\"font-weight: 400;\">entering into a contract.<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">To prevent and detect crime against you and members of the public.<\/span><\/li>\n<\/ul>\n<\/td>\n<td><span style=\"font-weight: 400;\">For our legitimate interests or those of a third party, such as to minimise fraud that could<\/span><\/p>\n<p><span style=\"font-weight: 400;\">be damaging for us and for you.<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Conducting checks to identify our customers and verify their identity.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Screening for financial and other sanctions or embargoes.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Other processing necessary to comply with professional, legal obligations that apply to our business, e.g. under financial service regulation issued by our regulator.<\/span><\/li>\n<\/ul>\n<\/td>\n<td><span style=\"font-weight: 400;\">To comply with our legal and regulatory obligations.<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gathering and providing information or evidence relating to audits, enquiries, legal claims, complaints or investigations by regulatory bodies.<\/span><\/li>\n<\/ul>\n<\/td>\n<td><span style=\"font-weight: 400;\">To comply with our legal and regulatory obligations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For<\/span> <span style=\"font-weight: 400;\">our<\/span> <span style=\"font-weight: 400;\">legitimate<\/span> <span style=\"font-weight: 400;\">interests<\/span> <span style=\"font-weight: 400;\">to defend ourselves and relevant third parties from legal claims.<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ensuring internal business policies are adhered to, e.g. policies covering data retention or security.<\/span><\/li>\n<\/ul>\n<\/td>\n<td><span style=\"font-weight: 400;\">For our legitimate interests or those of a third party, i.e. to make sure we are following our<\/span><\/p>\n<p><span style=\"font-weight: 400;\">own internal procedures so we can deliver the best service to you.<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Operational reasons, such as improving efficiency, training and quality control.<\/span><\/li>\n<\/ul>\n<\/td>\n<td><span style=\"font-weight: 400;\">For our legitimate interests or those of a third party, i.e. to be as efficient as we can so we<\/span><\/p>\n<p><span style=\"font-weight: 400;\">can deliver the best service for you at the best price.<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ensuring<\/span> <span style=\"font-weight: 400;\">the<\/span> <span style=\"font-weight: 400;\">confidentiality<\/span> <span style=\"font-weight: 400;\">of commercially sensitive information.<\/span><\/li>\n<\/ul>\n<\/td>\n<td><span style=\"font-weight: 400;\">For our legitimate interests or those of a third party, i.e. to protect trade secrets and other commercially valuable information.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To comply with our legal and regulatory obligations.<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Statistical analysis to help us manage our business, e.g. in relation to our financial performance, customer base, product range or other efficiency measures.<\/span><\/li>\n<\/ul>\n<\/td>\n<td><span style=\"font-weight: 400;\">For our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can deliver the best service for you at the best price.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>What We Use Your Personal Information For<\/b><\/td>\n<td><b>Our Reasons<\/b><\/td>\n<\/tr>\n<tr>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Preventing unauthorised access and modifications to systems.<\/span><\/li>\n<\/ul>\n<\/td>\n<td><span style=\"font-weight: 400;\">For our legitimate interests or those of a third party, i.e. to prevent and detect criminal activity that could be damaging for us and for you.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To comply with our legal and regulatory obligations.<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Updating and enhancing customer records.<\/span><\/li>\n<\/ul>\n<\/td>\n<td><span style=\"font-weight: 400;\">For the performance of our contract with you or to take steps at your request before entering into a contract.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To comply with our legal and regulatory obligations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For our legitimate interests or those of a third party, e.g. making sure that we can keep in touch with our customers about existing<\/span><\/p>\n<p><span style=\"font-weight: 400;\">orders and new products.<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Statutory returns.<\/span><\/li>\n<\/ul>\n<\/td>\n<td><span style=\"font-weight: 400;\">To comply with our legal and regulatory<\/span><\/p>\n<p><span style=\"font-weight: 400;\">obligations.<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ensuring safe working practices, staff administration and assessments.<\/span><\/li>\n<\/ul>\n<\/td>\n<td><span style=\"font-weight: 400;\">To comply with our legal and regulatory obligations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For our legitimate interests or those of a third party, e.g. to make sure we are following our own internal procedures and working efficiently so we can deliver the best service to you.<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Marketing our services and those of selected third parties to:<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">existing and former customers;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">third parties who have expressed an interest in our services;<\/span><\/li>\n<\/ul>\n<\/td>\n<td><span style=\"font-weight: 400;\">For our legitimate interests or those of a third party, i.e. to promote our business to existing and former customers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your consent to us and third parties to provide you with promotional content on products, services and support.<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Credit reference checks via external credit reference agencies.<\/span><\/li>\n<\/ul>\n<\/td>\n<td><span style=\"font-weight: 400;\">For our legitimate interests or those of a third party, i.e. to ensure our customers are likely to<\/span><\/p>\n<p><span style=\"font-weight: 400;\">be able to pay for our products and services.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>What We Use Your Personal Information For<\/b><\/td>\n<td><b>Our Reasons<\/b><\/td>\n<\/tr>\n<tr>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"> External audits and quality checks,<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">e.g. maintain our accreditation and the audit of our accounts.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">For our legitimate interests or a those of a third party, i.e. to maintain our accreditations so we can demonstrate we operate at the highest standards.<\/span><\/td>\n<\/tr>\n<tr>\n<td><\/td>\n<td><span style=\"font-weight: 400;\">To comply with our legal and regulatory obligations.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">The above table does not apply to special category personal information, which we will only process with your explicit consent.<\/span><\/p>\n<p><b>Promotional Communications<\/b><\/p>\n<p><span style=\"font-weight: 400;\">We may use your personal information to send you updates (by email, text message, telephone or post) about our products and services, including exclusive offers, promotions or new products and services.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Where consent is needed for promotional purposes, we will ask for this consent separately and clearly. However, we may not need your consent in circumstances where we have a legitimate interest in processing your personal information (see above \u2018How and Why We Use Your Personal Information\u2019).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We will always treat your personal information with the utmost respect and never sell or share it with other organisations outside our related entities for marketing purposes. Whenever we rely on your consent as our legal basis for processing your personal information, you have the right to withdraw that consent or opt out of receiving promotional communications at any time by:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">contacting us via your usual means of communication or use the contact details in this policy (see below \u2018How to contact us\u2019);<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">using the \u2018unsubscribe\u2019 link in emails.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">We will usually ask you to confirm or update your marketing preferences: when we contact you, if you request information on our products and services or if there are changes in the law, regulation, or the structure of our business.<\/span><\/p>\n<p><b>Change of Purpose<\/b><\/p>\n<p><span style=\"font-weight: 400;\">We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason\u00a0 is compatible with the original purpose, permissible by law and is in accordance with this policy.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with a regulatory obligation or permitted by law.<\/span><\/p>\n<p><b>Who We Share Your Personal Information With<\/b><\/p>\n<p><span style=\"font-weight: 400;\">As part of using your personal information for the purposes set out above, we may disclose your information to:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">our related entities (see above \u2018Who Are We\u2019);<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">third party service providers we use to help deliver our products and services to you, such as electronic identity verification agencies, specialist advisers, administrative support, IT, financial, compliance, insurance, research etc.;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">introducers, brokers, marketing agents and those with whom we have a mutual relationship;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">credit providers, courts, tribunals and applicable regulatory authorities as agreed or authorised by law or our agreement with you;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">other third parties we use to help us run our business, e.g. marketing agencies or website hosts;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">credit reporting or reference agencies;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">trace debtors or beneficiaries, debt recovery agencies;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">crime prevention agencies; and<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">anyone authorised by you.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">We only allow our service providers to handle your personal information if we are satisfied that they will take appropriate measures to protect your personal information. We also impose contractual obligations on each service provider to ensure they can only use your personal information as instructed by us; to provide services to us and you.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We may share personal information with external auditors, e.g. in relation to maintaining our accreditations or audit of our accounts etc. and we may disclose and exchange information with regulatory bodies and law enforcement agencies to comply with our legal obligations and help prevent crime.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a re-structuring. Usually, information will be anonymised, but this may not always be possible. The recipient of any such information will be bound by the same data privacy, confidentiality and security obligations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Please note that the use of your personal information by external third parties who act as data controllers of your personal information is not covered by this policy and is not subject to our privacy standards and procedures.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<p><b>Management of Personal Information<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Information may be held at our offices and those of our related entities, third party agencies, service providers, representatives and agents as described above (see above: \u2018Who we share your personal information with\u2019).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To deliver a 24\/5 service to you, it is sometimes necessary for us to transfer your personal information overseas, such as:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">with our related entities;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">with our service providers; or<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">with your service providers on instruction from you.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">We will, however, ensure that any such transfer complies with our obligations under the data protection laws, and that such transfer maintains the confidentiality, integrity, availability and security of your personal information. Our standard practice is to use standard data protection contract clauses that have been approved by relevant regulatory or supervisory authority.<\/span><\/p>\n<p><b>How long Your Personal Information Will Be Kept<\/b><\/p>\n<p><span style=\"font-weight: 400;\">We will keep your personal information while you have an account with us, or we are providing information, products or services to you. Thereafter, we will keep your personal information for as long as is necessary:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">to respond to any questions, complaints or claims made by you or on your behalf;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">to show that we have acted in accordance with the law; and<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">to keep records as required by law.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">We will not retain your personal information for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of personal information and when it is no longer necessary to retain your personal information, we will delete or anonymise it.<\/span><\/p>\n<p><b>If You Fail to Provide Personal Information<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Where we need to collect personal data by law, under the terms of a contract we have with you or are trying to enter into with you and you fail to provide that data when requested, we may not be able to perform the contract or in limited circumstances may only be able to provide a restricted service. In most cases, we may have to cancel the product or service you have with us, but we will notify you if this is the case at the time.<\/span><\/p>\n<p><b>Your Rights<\/b><\/p>\n<p><span style=\"font-weight: 400;\">You have the following rights:<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Rights<\/b><\/td>\n<td><b>Explanation<\/b><\/td>\n<\/tr>\n<tr>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Access<\/span><\/li>\n<\/ul>\n<\/td>\n<td><span style=\"font-weight: 400;\">The right to ask us to provide you with a copy of your personal information.<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Rectification<\/span><\/li>\n<\/ul>\n<\/td>\n<td><span style=\"font-weight: 400;\">The right to ask us to correct or update any mistakes or out- of-date personal information that we hold on you.<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Erasure<\/span><\/li>\n<\/ul>\n<\/td>\n<td><span style=\"font-weight: 400;\">The right to ask us to delete your personal information; we will erase your information if there are no applicable laws or<\/span><\/p>\n<p><span style=\"font-weight: 400;\">regulations barring us from doing so.<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Restriction of processing<\/span><\/li>\n<\/ul>\n<\/td>\n<td><span style=\"font-weight: 400;\">The right to ask us to restrict processing of your personal information\u2014in certain circumstances, e.g. if you contest the accuracy of the data.<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Data portability<\/span><\/li>\n<\/ul>\n<\/td>\n<td><span style=\"font-weight: 400;\">The right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and\/or transmit that data to a third party\u2014in certain situations.<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">To object<\/span><\/li>\n<\/ul>\n<\/td>\n<td><span style=\"font-weight: 400;\">The right to object:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">at any time to your personal information being processed for direct marketing;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">in certain other situations to our continued processing of your personal information, e.g. processing carried out for the purpose of our<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">legitimate interests.<\/span><\/td>\n<\/tr>\n<tr>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Not to be subject to automated individual decision- making<\/span><\/li>\n<\/ul>\n<\/td>\n<td><span style=\"font-weight: 400;\">The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">You can exercise these rights free of charge by contacting our customer service team using the contact details listed in this policy (see below: \u2018How to contact us\u2019). Please note that we reserve the right to charge the administrative cost of providing you with the requested information in situations where your request is excessive or unfounded, for instance where your request is repetitive, or you require multiple copies.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In situations where we have shared your personal information with third parties, we will inform them of your request to ensure that your data privacy rights are upheld by them.<\/span><\/p>\n<p><b>Keeping Your Personal Information Secure<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Safeguarding your personal information is important to us, whether you interact with us personally, telephone, e-mail, post, over the internet or by any other electronic medium. We follow strict security procedures and protocols in connection with the storage, processing and disclosure of your information, to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also have procedures in place to deal with any suspected or actual data security breach and will notify you and any applicable regulator of a data security breach where we are legally required to do so.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Where we share your information with a third party (which we will only do in accordance with this privacy policy), we will ensure that the security measures employed by any such third party in relation to the storage and processing of your information are at least as rigorous as those employed by us. We continually review our systems and follow best practice industry standards for information security.<\/span><\/p>\n<p><b>Technology Improvements and Third-Party Sites<\/b><\/p>\n<p><span style=\"font-weight: 400;\">We are constantly striving to improve functionality on our websites and applications through technology changes and this may mean a change to the way in which personal information is collected or used. We will update this policy as necessary to inform you of any technology changes that affect your privacy rights.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Whilst we take appropriate technical and organisational measures to safeguard the personal information that you provide to us, we accept no liability if communications are intercepted by third parties or incorrectly delivered or not delivered from you to us. Where possible, we recommend transferring information directly to us using the functionality provided.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Our websites may contain links to other websites operated by third parties. Our privacy policy applies only to the personal information that we collect through this website and we cannot be responsible for personal information that third parties may collect, store and use through other websites. You should always read the privacy policy of each website you visit to understand how its use may impact you.<\/span><\/p>\n<p><b>How to Contact Us<\/b><\/p>\n<p><span style=\"font-weight: 400;\">If you have concerns about any aspect of our privacy practices, questions about this privacy policy, want to exercise your rights or wish to make a complaint, you can contact us by mail, email or phone using the following contact details:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">phone on: +44 203 180 5566<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">email at <\/span><span style=\"font-weight: 400;\">support@td365.com; <\/span><span style=\"font-weight: 400;\">or<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">writing to TD365.com \u2013 Trade Nation Financial UK Ltd.<\/span><\/li>\n<\/ul>\n<p>Floor 6,<\/p>\n<p>14 Bonhill Street,<\/p>\n<p>London EC2A 4BX<\/p>\n<p>United Kingdom<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">If you are not satisfied with our privacy practices or response to your complaint, you have the right to lodge a complaint with a supervisory authority.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We would, however, appreciate the chance to deal with your concerns or complaints before you approach the relevant supervisory authority, so please contact us in the first instance.<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Country<\/b><\/td>\n<td><b>Data Protection<\/b> <b>Regulator<\/b><\/td>\n<td><b>Contact Information<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">United Kingdom<\/span><\/td>\n<td><span style=\"font-weight: 300;\">Information Commissioner\u2019s Office\u00a0<\/span><\/td>\n<td><span style=\"font-weight: 300;\">T: 0303 123 1113<\/span><\/p>\n<p><span style=\"font-weight: 300;\">W: <\/span><a href=\"http:\/\/www.ico.org.uk\/concerns\"><span style=\"font-weight: 300;\">www.ico.org.uk\/concerns<\/span><\/a><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Australia<\/span><\/td>\n<td><span style=\"font-weight: 300;\">Office of The Australian Information Commissioner<\/span><\/td>\n<td><span style=\"font-weight: 300;\">T: +61 1300 363 992<\/span><\/p>\n<p><span style=\"font-weight: 300;\">E: <\/span><a href=\"mailto:enquiries@oaic.gov.au\"><span style=\"font-weight: 300;\">enquiries@oaic.gov.au<\/span><\/a><\/p>\n<p><span style=\"font-weight: 300;\">W: <\/span><a href=\"http:\/\/www.oaic.gov.au\"><span style=\"font-weight: 300;\">www.oaic.gov.au<\/span><\/a><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">South Africa<\/span><\/td>\n<td><span style=\"font-weight: 300;\">Information Regulator (South Africa)<\/span><\/td>\n<td><span style=\"font-weight: 300;\">T: +27 012 406 4818<\/span><\/p>\n<p><span style=\"font-weight: 300;\">E: <\/span><a href=\"mailto:inforeg@justice.gov.za\"><span style=\"font-weight: 300;\">inforeg@justice.gov.za<\/span><\/a><\/p>\n<p><span style=\"font-weight: 300;\">W: <\/span><a href=\"http:\/\/www.justice.gov.za\/inforeg\/index.html\"><span style=\"font-weight: 300;\">http:\/\/www.justice.gov.za<\/span><\/a><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Bahamas<\/span><\/td>\n<td><span style=\"font-weight: 300;\">The Office of The Data Protection Commissioner<\/span><\/td>\n<td><span style=\"font-weight: 300;\">T: +1242 604 1001<\/span><\/p>\n<p><span style=\"font-weight: 300;\">E: <\/span><a href=\"mailto:dataprotection@bahamas.gov.bs\"><span style=\"font-weight: 300;\">dataprotection@bahamas.gov.bs<\/span><\/a><\/p>\n<p><span style=\"font-weight: 300;\">W: <\/span><a href=\"https:\/\/www.bahamas.gov.bs\"><span style=\"font-weight: 300;\">https:\/\/www.bahamas.gov.bs<\/span><\/a><span style=\"font-weight: 300;\">\u00a0<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p><b>Policy Review and Changes<\/b><\/p>\n<p><span style=\"font-weight: 400;\">This website privacy policy was last updated on the<\/span> <span style=\"font-weight: 400;\">8<\/span><span style=\"font-weight: 400;\">th<\/span><span style=\"font-weight: 400;\"> February 2021.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Our privacy policy will be reviewed from time to time to take account any new obligations, technological advancements, changes to our operations or practices and to make sure it remains appropriate to the changing regulatory landscape.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We may change this privacy policy from time to time, when we do, we will inform you through your chosen or usual method of communication, including via email or highlighted banners on our website.<\/span><\/p>\n<p>&nbsp;<\/p>\n\t<\/div>\n\t<div class=\"col-12 col-md-6 col-xl-4 offset-xl-1 offset-xxl-2\">\n    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